Cancellations & Order Support

Custom orders and cancellations

Each blind is custom-made to your dimensions. Cancellations are not accepted once production begins. Please check your dimensions and window compatibility carefully before ordering.

Damage during shipping

We take responsibility for damage that occurs during shipping. If your blind arrives damaged, email oburblindshop@gmail.com with your order number and photos of the product and packaging so we can review the damage and arrange a solution.

A sizing or product concern?

Please email us with your order number, the dimensions you ordered and photos showing the issue. We will review your order and the issue with you.